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  • My guy is a big fan of the not-so-chainish-chain, so we went to check out the new location in Scottsdale on opening night. Thinking it would be busy up til the late hours, we went at 945 and it was empty, leaving us to be that awkward couple left in the restaurant. The restaurant itself is beautiful, with a great tuscan feel and beautiful draping curtains everywhere; the dining room it a bit odd, however, being just big and open and THERE. Our server was awesome, ensuring us that we were totally welcome to enjoy and take our sweet time. Though the wine took forever to get to us, the bruchetta came out quick and was DELICIOUS - get the quattro, thats all I have to say. Caeser was just ok. Pat ordered the Chicken Alla Sorrentina, which though he thought was only ok, I thought was fresh, flavorful, and wicked tasty. I got the Penne Mediterranean - I had asked for extra tomato and onion; the server made a mistake and it had none rather than extra. I pointed it out, and the server brought it out - stone cold straight from the fridge. When mixed into the pasta, it was basically pure tasteless 1/2 hot 1/2 cold crap. I told the server it was no bueno, and he sent the manager over immediately. Before I could say anything, she opened with "I heard your dinner was unsuccessful and unsatisfactory - I wanted you to know your entire dinner is on us" and continued to offer to fix my meal or let me order whatever else I wanted!!! That kind of customer service is rare and hard to find, and though this is not what I would expect every night at this restaurant (it was opening night after all) I was extremely impressed with the type of restaurant they were trying to establish. I will definitely be going back again not just for the customer service, but for the satisfying fair priced well cooked food. Cheers.
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