First Impression: I was greeted right away and that is important. Their waiting room is a separate entity from their work space. Nice! The decorations are neutral and relaxing and pleasing to the eye. The music in the background is nice and not too loud. The place is clean and sanitizes from what I could see. I'm very picky when it comes to having my nails done, I have been doing this for 28 years. My tail tech understood what I wanted and did exactly what was needed.