It was an absolute pleasure doing business with Lou at Vespa Toronto West. Straight ahead information, no sales pleasure, friendly and informative. It's clear Lou knows he's selling a good product and he wants you to enjoy it. I can't recommend Lou and his service and store highly enough. He gave us sound advice, kept us informed and even delivered our bikes to us in Ottawa. If only all sales encounters were like this the world would be a happier place. Bravo Lou!