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| - Unfortunately, this company came to service for my AC unit under my home warranty. The technician, Matt, arrived and started working on outside unit. He returned and said he was done and corrected a part of AC. I asked him about my other concerns that I requested service for. He then made a smart remark and stated to "take that up with your home warranty I am done." I informed him that I did Inform the warranty company of issues informed to me by another AC company. I then asked what instructions did he have for my service today. He did read out loud the additional issues that I was speaking about which are in the attic area. He said, "I am not wasting my time and I will not go up there." Then he said, "you should have schedule this before 10am since we do not go up to attic after that time. I was very confused and did ask why he had an attitude while speaking to me. At this point, I called the number back that had confirmed appt, which was Residential Service Center, he then kept interrupting me while I was on call. I asked him, why are you interrupting me." He then said, I am done and walked outside of my home while I was on the line. I did relay this to person on phone and they told me to call my home warranty company. The person did not care how he acted and I was so shocked. I called my home warranty and they did say that they did not know why this technician was so unprofessional. I called this company back, while on the line with my home warranty company; I spoke to supervisor and basically they did not care. They just said the items on service call are not covered by warranty. I let supervisor know that my complaint is not what is not covered but the attitude of the tech and they only said that they will make sure Matt does not go my address again to do service. At end of this call, I got the message this company does not care about customer service. At the end of it all, I am a customer who will need to hire a company to repair issues in attic and it will not be this one. I will definitely call my first AC company, Sierra Air Conditioning and Heat. They were very professional and stayed at my property for more than an hour and discussed issues and options. The technician was very professional. Please call them. The only reason I did not get service from them is my home warranty has a contract with this awful company. I am so sad that my day my ruined by this terrible technician and I am disappointed by this company's lack of compassion and not even once did they offer to provide a quote or appointment to have issues resolved.
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