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  • Worst management I've eve encountered at an Apple Store. Dominique the manager here was not only condescending, but crossed the line into rude and very poor management skills. I've used Apple for my businesses since 2003 with a huge account of IMacs, iPads, laptops and iPhones. Never have I had an issue in 15 years with service. This lady needs demoted to the back room stocking shelves. She not only put her hands on her hips and spoke in a very.arrogant tone that no manager properly trained would ever speak to a guest, she refuses, one hour and twenty minutes before closing, to "have time before closing without an appointment" to assist me. I counted 11 idle staff under her watch. 4 standing at the door hanging out and talking amongst themselves. 3 at the genius counter with no customers, 4 doing a group chat at the watches. The store had a few customers being helped, but in no way could they not have time for a walk in battery issue. Sad management skills.
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