THE WORST SERVICE EVER. THIS PLACE IS A COMPLETE DISGRACE TO HERTZ'S NAME. We waited for 40 mins to get our car. I've used Hertz in many different cities in many different states and I've never been to such inefficient location. There were only two registers open when there were more than 10 groups waiting. And it seemed like those workers didn't know what they were doing. The workers took like 20 mins with each customer which is beyond inefficient. Instead of having useless kiosks, it would be better to hire more people. Such a disappointing service. Bottom line, I would never ever use Hertz here in Phoenix. Never.