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| - I've never shopped in the store proper, this rating is for the auto centre. I've been taking my car here for the basics (swapping winter/summer tires and oil change) for a couple years because the location is very convenient, it's right by my workplace. The last year or so they've majorly gone downhill. I had a terrible experience with one of my tire swaps -- dropped the car off at 7:30am with assurances they could do it by 4pm (when I'm off work). I came back even later than that -- 5pm or so -- and even though they had my car for around 8 hours, it wasn't finished yet and I ended up waiting another hour. On top of that, they did a rush job -- the tires weren't balanced properly and they didn't put back on two of the caps for the air valves and one of my hubcaps.
I brought it back the next day and they rebalanced the tires, making a big deal of how they did it for free... yeah, I should hope so, it should've been done right the first time. Nothing for the inconvenience of the day before + having to bring it in a second time beyond "gee, sorry about that". I was frustrated enough I complained and requested a call back about my experience, but nothing ever came of that.
My car was due for service this past week. I was so turned off by that last experience I actually debated for a couple days before deciding I'd give it another go (mostly because the location is so convenient, I was hoping it was a one-off). Big mistake! They damaged my drain plug, I lost over a litre of oil in 2.5 days before I realized there was an issue and had to take it to another place to get it fixed + replace the oil... for $20 less than the original oil change had cost me.
This is basic everyday car maintenance, if they can't even get that right I'd hate to think what they'd do with an actual repair job. Go here for overpriced shoddy work if you want, but for me that's twice burned now and I'll be looking elsewhere.
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