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| - How long should it take to build a BBQ? How long does it take to build a house?
My wife and I live in a new community here in Las Vegas and went to Galaxy Outdoor to order an outdoor kitchen! What should have been a great experience was nothing but a prolonged nightmare! We visited the showroom for the first time in November 2014 and met with Tim. As a result, Tim visited my home taking measures which he promptly seemed to lose when he went back to the office. We talked to just about every employee in the showroom and made weekly visits trying to get project updates. It got to the point that the staff seemed to know who we were when we walked in. My bad, I should have just walked away but we really wanted a nice BBQ/Bar so we stuck with it. Around February 2015 (4 months later) our saleman, Tim, finally left the company. We thought it was great news for us, maybe we can get our project done. The manager was "assigned" to our project going forward since they knew that we had been waiting so long. Unfortunately, the calendar turned into March, our tile was not ordered timely and the project slowed yet again. We were exhausted with the excuses and the drama so I escalated to the owner of the company. He assured me that things would be resolved and that he would make things right. During this time they opened the hot tub company next door. I think they were too concerned about their new line of business then their customer.
Well, the BBQ was finally ready to be delivered in March 2015 (5 months after the ordered it)! When the unit was delivered we got the great experience of what we affectionately call, "The Tile Guy". I would challenge anyone to find a human being that could find more excuses to avoid getting work done than this guy. He actually blamed us (the customer) for his slow pace. He spent more hours on personal calls then my project and took 2 weeks to tile a BBQ! Crazy, seemed like a few days should have covered it. My neighbors found such humor in his work habits they would sit in the backyard and laughed at him! How embarrassing is that? You would think the owner of Galaxy Outdoors would have addressed it when I called him but the issues continued.
During this time, the home builder in my neighborhood broke ground and built a house to completion!! So sad that Galaxy Outdoors treated this customer and my project so badly and took more time to build a BBQ then it takes to build a 3,000 square foot home!! I would bet, this type of service is why small business owners in Las Vegas turn over so fast.
Plan on spending top dollar for their product as well and don't think if you are going to spend $10k+ on your project you will get better service, we didn't!! It does look nice but would never do it again with Galaxy Outdoors! And no, the owner didn't "take care of us" or "make things right"!
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