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  • The food tastes great and their poutine even satisfies vegetarians as they use veggie gravy. Staff, for the most part is friendly. Except for the manager, who you'd expect to be the best ambassador of customer service. Too bad she's usually cold and bland. One instance is when I was attempting to pay debit. After inserting my debit card and before inputting my info, it said "insufficient funds." I asked to try again and before I inserted my card the machine said "card problem, try again." I articulated that there might be a problem with the machine and the manager responded, "it's fine, been working all day." After the transaction finally went through, I explained "I'm just letting you know there might be a problem because I saw an error message before I put my debit card in." Again, cold, she responded "it's been working all night." I'm guessing she has an all-seeing eye and knows what the debit machine says at all times. Instead of devaluing your customer's advice, perhaps you should welcome it as valuable insight and be appreciative that someone is giving you notice. This isn't an isolated situation. Having been helped by her a couple of times before, she's always stone cold. Try to smile, it might brighten your day. Point is, I'd try and avoid the manager unless you want your mood brought down. And because of her attitude the establishment loses 2 stars.
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