B.good is hands down my favorite lunch place. The food is amazing. It pains me to leave this review. I recently moved to the area from Raleigh so I've only been frequenting this location for a couple months now. The customer service at this location is HORRIBLE and the wait is very long. If you're crunched for time on your lunch break, then skip this place. Today I had been waiting for over 30 minutes so I decided to go up and ask about my meal. When I did, they realized it had been sitting on a shelf in the back and they had never buzzed me or called my name. When they realized the mistake they simply laughed and handed me my bag. No apology or even a simple "sorry." This is unfortunately not the first time I've had a bad customer service experience here. I'm going to start driving a little out of the way for me to try the ballantyne location. Hopefully I have a different experience there!