I had hoped that when TheJames was taken over by American Campus that the place would be run a little better but I have been greatly disappointed. For the past few weeks the steam room has smelled like mildew/mold an now it has been shut down indefinitely for repairs. The printer in the study lounge has been broken for 2+ weeks during finals and they just put a piece of paper over it that says "out of service." Finally, tonight after leaving the gym my access key stopped working for no apparent reason (I had nothing else in my pockets) and the person on call could only let me up into my room and suggest that I take it to the office tomorrow. Without my access key I cannot get in the front door, press the button in the elevator for my floor, or get into my room and there is no backup plan for if this happens. For the past two months I have been bombarded with lease renewal letters but there's a reason I'm not signing them to continue paying $1300 a month for this. Figure it out
Update: It took 2 days for me to get a new keycard. Management was out of town and said they would not answer their phones or let anyone working onsite make a key. They never answered my emails and did not apologize at all. It is unbelievable that they do not have some protocol for situations like this or if an issue happens after normal business hours.