| rev:text
| - There is a woman named Tara that works here who is the absolute rudest. Here is my experience.
I took my 6 year old daughter to a sitting on 11/23/13 that was booked several weeks in advance. Upon arrival promptly at 4:40pm, Studio employee Tara was EXTREMELY rude to me. As I walked up her back was turned to me and I stated we were there to check in and she barked "ONLY IF YOU HAVE AN APPOINTMENT!" I told her that we did have an appointment. She saw that I was holding a change of dress for my daughter and she barked again, "DURING HOLIDAY SEASON WE ONLY ALLOW ONE OUTFIT!" I explained that we have been having my daughter's portraits made there since she was born and always do 2 outfits and that was the reason I booked the last appointment of the day. She then barked "WHEN WE CALLED TO CONFIRM THE APPT WE TOLD YOU ONE OUTFIT!" I explained that I didn't receive a confirmation call, I received an email because I booked online. I showed her the email and that it did not state one outfit. She said she would make a "one time exception" and "DON'T EXPECT WE WILL EVER ALLOW 2 OUTFITS DURING THE HOLIDAYS NEXT TIME." I told her there probably would not be a next time because of the way she was treating me in front of the other customers and she was embarrassing me and upsetting my daughter.
Next, I was asked if I wanted the holiday background and I said no, I wanted the silver background with the bubbles on it that is on the postcard mailer that I received, and I showed it to her. She barked again, "MA'AM THAT BACKGROUND IS DAMAGED AND UNUSABLE AND YOU HAVE TO PICK SOMETHING ELSE." I asked if I could see it to determine if it was damaged in an area that would be covered up by where my daughter was standing and I was denied. I said, "OK, maybe we will try the white background" and Tara barked again, "IF YOU USE THE WHITE BACKGROUND YOUR KID HAS TO TAKE OFF HER SHOES WE DO NOT ALLOW KIDS TO STAND ON THE WHITE BACKGROUND WITH THEIR SHOES ON." She shot a nasty look to my child as she referred to her. At that time I asked to speak to a manager. I was denied and told the manager was at another location. I then told her I would call the other locations myself and locate the manager. Tara then called the manager, Nikki. I spoke to Nikki and explained that Tara had been very abrasive and rude to me since the moment we arrived. Nikki assured me that she would have a chat with Tara, but once I passed the phone back to Tara I could hear Nikki laughing over the phone and Tara whispering. Obviously, I have no faith in the fact that there would be any repercussions from this experience so that is why I have chosen to escalate it to your corporate office. I did proceed with the photo shoot with another photographer, but the energy of the studio was very tense, my daughter was visibly upset and the photographer was not on her A game because she was noticeably nervous from my encounter with Tara. As you can see in the portraits, the extra backdrops are showing in the corner of almost every shot. I had to settle for a background that I did not want and the photos are not consistent with the quality of photos of my daughter that I have had taken at Target over the past 6 years. I only purchased a few shots because they were so poorly taken.
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