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  • I have lost ALL my trust and respect for this location. This is what happened. I needed an oil change and tire rotation. I didn't want any other services done and I didn't want them to "up-sell" me. I told them what I needed and that was that. Before they took my car back I walked outside and took pictures of all four tires so I could check and see if they rotated them after everything was finished. Well they called me and said,"Come pick your car up its all good." So I immediately checked the tires before I left and guess what...the tires were not rotated. I walked back in and asked why they weren't rotated and the gentleman behind the counter said with a puzzled look,"What do you mean?" He then asked the guy who worked on my car why he didn't do it but he said nothing. The gentleman then said after looking at my paperwork,"It's because your front tires are wore more than your back, so we like to keep more tread on the back ones." This is what made me upset. So I then said,"Those four tires were brand new when I had them put on. They have never been rotated. My car is front wheel drive and that's why they are wore more then the rear. That's why I want them rotated. You said you rotated them but you didn't. That's not honest business." He then said,"I never said I was going to rotate them." "Are you kidding me?" I said. "Look at the paper. It tells you what you said you did!" So then he said,"Ok." And then stormed off. I am not trying to sound arrogant or entitled when I say that the gentleman who who was dealing with my issue was unprofessional and straight up lied to me, and wouldn't admit fault when I showed him the evidence. He just threw his hands up, turned his back to me and stormed while I was talking to him. He also tired to tell me that I shouldn't be upset because rotating tires is a free service. Wow!! Really??? And what about my tires that are wearing out faster in the front??? When those need to be replaced are they free too??? If you say you are going to do something...do it. And if you don't do it...say you didn't do it. I can imagine what other shady dishonest things these guys are doing to your car??? Especially for things you can't check to see if they did. Never again.
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