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  • I purchased a 2012 Jetta from Camelback VW, The sales team was friendly Rene' Kyl was extremely helpful. It is a big dealership so looks very trusting. My family and I (fiance,3 month old baby boy and father) all went on July 4th to purchase a vehicle because they said they can do it. This was after the 1st time that was a wasteful experience. They made up the 2nd time though. When I went to the test drive the vehicle it wouldn't start. They jumped the car, Then assured me that a new battery will be put in. As I went through the buying process they reiterated that they were washing and detailing the car and replacing the battery with a new one. 3 months later i was stranded the battery died.( thank goodness without my son). When i went to test the battery it was dead and O'reillys said to me in their words when i told them it was supposedly new."Im sorry but you got screwed this battery is a couple years old.because the sides were warping". After have my fiance call to make them do what was right since they lied about putting a new battery in. They gave her the run around several calls and endless holds and no call backs when they said they would return her call. So I figured it was my turn spoke with an ed on friday that promised to call me on monday at noon and.....no call surprise nope. after being pushed around on hold 2x then hung up on I finally spoke to someone after threatening to share my experience with BBB. Then she got defensive but i will say gave me the most information thus far. I e-mailed my receipt we will see if they make the wrong right. not holding my breath on this place.
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