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  • They just lost two stars.... Recently returned from Montreal and our four night stay at Le Crystal. We booked three suites for four nights. Check in was nice and easy and they upgraded my room from a queen to a king which was a nice surprise. While my past stays have been flawless, this trip had its challenges. Considering I had a car I booked one of the rooms with parking and breakfast included. Unfortunately the valet experience this trip was flawed each and every day of our stay. I would call down to the valet 15 minutes prior to departure to request my car be brought around. Not one time was our car waiting... as a matter of fact not once had they even started to retrieve the car so that process was pointless and frustrating. The room itself was in need of repair. It is hard to imagine the cleaning staff not reporting these issues to management when they are so blatantly obvious. See the couple images from one of our suites where the ceiling in the bathroom was clearly water damaged and the bathroom closet door frame also damaged. The great soaker tub that I enjoyed on previous stays was impossible to use as the water flow to fill it took over 45 minutes to fill less than half of the tub. I finally gave up, took a shower and still 35 minutes later was not finished draining. The dual sinks in the bathroom would not drain quickly which is frustrating when brushing your teeth or shaving. The other two rooms had cleaning issues where both rooms really needed a good cleaning. Dirt buildup should not be apparent and noticeable to guests. The final issue was our request for a late checkout.... only to be told that we would need to call after 7AM on check out day to request it. Then for some reason on Sunday, checkout day my room gets a hang up call at 7AM waking me up on the only day that I could sleep in. I then took the opportunity to call the front desk requesting the late checkout to be told that checkout was 11AM and each hour after that would cost $10.00 for a later checkout. Every past stay was no issue for a later checkout but they insisted on $10 per hour this time. Upon checkout the attractive young lady at the front desk who I was able to identify as the same person I spoke to at 7AM never asked how my stay was, nor question why I returned all of the breakfast vouchers that had been provided to me. I suspect she already knew or didn't want to know. I hate cheap and I hate greedy when it comes to travel. Both are issues I have experienced over the past several years when traveling first class and staying in top hotels. The need to nickel and dime a best customer is appalling in my opinion. But it comes at a price - as I am about to return to Montreal again for another business matter and have booked 4 rooms at the hotel next door to Le Crystal. Le Crystal has lost my business and my recommendation to friends, family, and business associates. I really enjoyed the past quality and services of Le Crystal but they've lost their mojo and everything that made it special.
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