This is only on Customer service and the front office staff. We unfortunately never got the chance to use their repair service due to them.
I had called for a at home service call for my 5th wheel due to a backed up toilet. When I called I explained the situation to the staff and what the problem was. They asked if the black tank was empty which it was and scheduled the service repair person to come to my home between 8-12 two days later.
At 9:15 the day of the repair I get a call from the service guy explaining we would have to bring the 5th wheel to their shop if it was not hooked up to the sewer line. I explained to him I had not been told that and if it was an issue I would have had my husband take it to our friends home and hook it up to their sewer line and have it ready to be serviced. But due the front office staff not explaining this to me I did not have the ability to move it since my husband is now out of town.
He did say I could take it into their shop (which is 20 miles away) and they could service it there. I explained I had no way to take it there.
If their front office staff would have been more informative I would have had the trailer ready so it could have been serviced. I also never got an apology for their error