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| - When I called for a locksmith because I locked myself out of my house, they quoted me a $39 flat fee and "$29 and up" depending on type of lock on my door. Driver called me promptly & told me he would be there in 20 minutes. After 45 minutes, I repeatedly called the driver and the dispatcher with no answer. I waited another 10 minutes and finally reached the dispatcher who said she would call the driver. Driver then called me back 10 minutes later & said he would be there in 9 minutes, 15 minutes later he called & apologized & said he would be there in 6 minutes. Arrived 12 minutes later........NOT PROMPT at all. But, unfortunately, it gets worse. When I asked him about the "$29 and up" charge, he said it depends on the type of lock, but he "graciously" offered me a 15% discount because he was late. He looks at my door and says it will be $115 plus the $39. At this point I had waited outside in 30 degree weather for him for over an hour, I just wanted to get inside, but I did balk at the price. I said ok because I was freezing so he proceeded to unlock the $110 fee door in 30 seconds. Nice work, but not worth the time and money. I'm convinced he made me wait so he could charge whatever he wanted knowing that I didn't want to take the time to call anyone else. Use your own discretion, but I will NEVER use this company for anything again.
In the end, he charged me $100 to unlock my door in less than 30 seconds.
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