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  • Had the windshields on both of my vehicles replaced here. Within a year the molding on top of both vehicles began to come off. 1 technician had to come out to my work to fix and another to my home. About 4 months later the molding started coming off again of our van. This time the receptionist, asked me to bring the vehicle into their shop which is 35 miles from my house. She wanted the owner Scott to look at. When i arrived at the shop, Scott wasn't there yet, so I waited in the van. When Scott arrived he didn't want to take the time to meet me, apologize for the troubles we had. Just asked I pull it in the garage. After pulling it in, I asked if he knew what was causing this to happen on our vehicles. He was short and said "I don't know but if you'll have a seat, I'll take care of it" wanting to get some sort of explanation for why this happened on both vehicles, I asked could it be the technician did something wrong. same response. " I said i don't know what's causing this but if you'll have a seat, I'll take care of it for you. I sat in the waiting area, talking with the receptionist, told her good luck working here, since the owner was not interested in customer service. Another Technician fixed the molding and I told both the receptionist and the technician since the owner left, that if something happens again, I won't be back. The owner is just interested in getting your money or billing the insurance. He doesn't want to spend time to fix problems causing my his technicians or the supplies they use. I will not go back and would definitely not recommend this place to anyone. There are plenty of other customer service minded installers in the valley.
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