We love this place for our son. We love that there's an app that you can preschedule an appointment. We have had three different people but have found our favorite is Brandi. She does great work making transitions look natural, especially my kid's cow lick! One time we popped in and it was super crowded, but with the little play structure, televisions, and coloring pages, my kid played happily for nearly 30 minutes. There's always a soft spot in our hearts for any place that gives lollipops AND balloons.