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  • We decided to check out Red Lobster last night and definitely left without much satisfaction. The decor was great, the hostess definitely didn't have the professional attitude U expect from what you would expect from a business casual restaurant like Red Lobster. Didn't kick our mood off too well. Our server was pretty amazing in the beginning and helpful and patient with menu options - however the service didn't last long as she all but disappeared. Our apps and kids meals came quick enough, stuffed mushrooms tasted great but weren't stuffed really. We got empty mushroom shells and stuff everywhere in the bowl - ok weird that they choose to serve it so imperfectly but I was hungry and I ate it. Unfortunately, a glass accidentally fell and spilled water all over me as well, and guess what? Waitress didn't show up until 15 minutes later, if it wasn't for another waitress (dreadlocks with bandana, she saved me) who took action to ensure I at least had paper towels to wipe myself. Me and the husbands food took about 40 mins from when ordered which was annoying and strange and one kid was already asleep by that time. I wasn't so irked Cuz we ordered apps and my hunger was semi sated. I asked the waitress as well not to have my pasta in a wine sauce and she agreed due to dietary restrictions. So the kitchen sent my lobster pasta out just in garlic butter? ERM? It was so awkward to have to wait and wait and wait for the server to return to tell her that I really wasn't impressed with just butter as sauce and she just said ok I'll bring you the sauce you like in a cup. I asked her twice to take the pasta back and I would like the kitchen to at least toss it for me to it spreads evenly but she insisted that I do it myself. OK. I don't know much about the culinary arts so I just assumed the kitchen would send out something complimentary for the butter pasta but no, it was Alfredo and tasted hideous when I tried to mix it up. I waited and waited again and finally had to send the hostess to find my server who then came back and agreed to finally have the kitchen remake or do something about the pasta. 15 minutes later and my husband at the end of his meal and patiently awaiting me to begin mine the servers says my food is coming soon. I told her to pack it and she agreed - then I usually don't check the bill but I had a weird feeling and saw she charged me for the lobster pasta even though it only had two bites. I advised her I wasn't going to pay for the wrong pasta especially since I didn't even get to eat what I wanted and basically didn't eat dinner at the restaurant I would only pay for the shrimp and scallop linguini they replaced it with. She then agreed and I saw it costed $10 less. Glad I checked, I still tipped her generously and was looking forward to my shrimp and scallop pasta for lunch the next day. Went home to open the box and no scallops and half the shrimp. Clearly the kitchen staff didn't have anyone with much experience working that night due to the length of time we waited and the bad presentation of the food and missing food ingredients. Awkward because I expect better from Red Lobster. Not likely to go back.
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