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  • After searching around Madison for the "right" place to buy an engagement ring to propose to my then-girlfriend Amanda, I settled on TQ Diamonds. For some reason, I figured all retail jewelers would probably be the same, but boy, was I wrong! I toyed with the idea of buying on Blue Nile, but I knew I wanted to build a relationship with a local place, and have access to after-sales service (such as cleaning, repairs etc.). My salesman ended up being Tom Odgren, and he has been nothing but exceptional since I first sat down with him to look at diamonds. The whole time, it felt like I was interacting more with a family member than a "sales" guy. Throughout the whole process, he was patient, knowledgeable, and kind, and fully validated my decision to go with a brick-and-mortar jeweler. Since I first bought the engagement ring from Tom and TQ, my (now-wife) Amanda and I have been back countless times to look at wedding rings and to get her engagement ring cleaned. Each time, Tom greets us with a smile, and he feels like an old friend at this point. Perhaps his greatest moment was a potentially disastrous one. Amanda's princess-cut diamond got chipped when it was being cleaned, something that can happen with a brittle, square-cut diamond like hers. Although the chip was indiscernible with the naked eye, TQ was very up front with us and gave us several options to rectify the situation. In the end, Tom showed us three more diamonds and we were able to pick a new one (0.01kt bigger!) that seemed to have even more sparkle than the previous one. Although it was a little sad to give up the diamond that I proposed with, the situation wound up being an absolute pleasure to work through with Tom's help and sympathy. I fully recommend TQ Diamonds for your engagement ring, wedding ring, and jewelry needs....and if Tom is in, ask for him!!!
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