I have been coming here for years but upon my recent visit I noticed things had changed. There were several kiosks on the left and only one line to purchase tix from an actual person. The kiosks said they took vouchers but hubby tried several times with no luck. We ended up having to go to the person. There is now one entrance before you get to the concessions and then you go to your theatre. Previously, you could enter the concession area but then you had to show your ticket to enter any theatre area.
There are only washrooms on the main floor so go before grabbing seats since the escalator up wasn't working and you don't want to climb twice if your theatre is upstairs.
The actual theatre was clean and the temperature was fine. It did have a strong odour if a mix of foods that I don't usually smell.
There was no time play...why?? Not sure.
The entire place was not crowded for a Friday night considering the same movie I wanted to see was sold out at Winston Churchill. This theatre had more youth and families with small children.
Didn't matter to me as I got the movie I wanted and I got decent seats too.