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  • Never again! Made an appointment for my havanese to be groomed yesterday at 1 pm. I received a call from the groomer saying front desk girl made a mistake & that his day ended at noon. He explained that he had family visiting him & wanted to take them to Sedona. Asked how quickly I could get there? We got there at 12:25 When I picked Ziggy up, he was incredibly anxious... Driving home, I felt a couple of knots under his arms. He never has any, as I diligently brush & comb him. When I got home, I wanted to comb those out ASAP, to my horror!! Instead of torturing my little guy, why did you not just simply cancel my appointment? I am sick to my stomach & furious! How dare you harm our loved ones we in trust in your care? Not only is he hurt, he is so unevenly groomed! Update: I am pleased to inform you that the Owner, Lauren has reached out to me first thing this morning both by phone & by email. The groomer in question is no longer at D Pet Hotel! What a relief... She seemed horrified that this happened & was very apologetic. She was generous & sincere. She assured me that this is not in her practice, obviously as she fired him. Lauren was very disturbed by what occurred yesterday & seems vey passionate about her work.
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