I've been here many times but mostly for shoes
This time I brought my two chanel bags.... on both the straps broke :( the lady at the front was super nice and friendly :)
I paid half upfront and they said about a week or two
The called me a week later and told me they were ready :)
Both of the straps were perfect like brand new I'm not sure why the bad reviews for they have always been time affective and nice friendly and do a great job I would definitely recommend this place for anyone that wants to get shoes or purses fixed