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  • My boyfriend surprised me with a massage of my choice for the spa here. He went down with me to the spa a few hours before my 3 pm appointment to ask if I could just sign my name using his credit card. The receptionist said since he was there now he could prepay for my massage, which he tipped and signed. I went back down at 2:30 pm in preparation for my appointment. The other receptionist by the massage area was very sweet and explained how the lockers worked and told me I can help myself to the beverages/snacks they have. She also gave me my robe and I waited in the relaxation room which had chairs, ottomans, magazines, and a TV. After some time went by, the masseuse came to greet me and took me to the massage room. My masseuse, Kelly, was personable and made me feel really comfortable. She focused on the areas that I asked her to and applied the right amount of pressure. At the end, she let me know I could use the facilities until 7 pm that day since we paid for the massage service. I sat in the sauna for 15 minutes after to keep my muscles loose. However, I was grossed out because there was a large bug crawling around on the floor of the sauna. As I was leaving the spa for good, I said "thank you have a nice day" to the same receptionist who told us my boyfriend can pay for the massage early, and as I'm walking out the doors she says "Miss! Miss!" acting as if I'm trying to skip out on the bill. She then realized who I was and that my boyfriend was there with me earlier to pay for the $150 massage plus a $30 tip. If you're not going to remember who prepaid and who didn't prepay for services, don't offer that option and then yell at me as I'm leaving. That put a really bad taste in my mouth. Although I enjoyed the massage, I felt it was way overpriced and the main receptionist did not know what she was doing. I would not recommend.
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