Ok I'm no computer whiz. Took my parents old PC here because we couldn't crack the password, and a certain other trusted repair shop wouldn't do it since it's a windows xp. Steve thoroughly cleaned the computer, showed me how, I never realized you could or should open it like that!! Password blanked out, wireless card entered, and drivers installed! Now I can take classes online! All that and explaining everything in a way I could understand when giving the deer in the headlights stare!!
P.S. Never do a system restore if you don't know what you're doing