| rev:text
| - Where should I begin. This is the worst experience, organization, customer service, treatment I have ever experienced.
I would give negative stars but yelp allows a minimum of one
In ramadan they have a buffet service. I called before yesterday (May 19) to book for the same day, the guy told me to go on their website and book there. When I did go on their website that date was fully booked. So the next day (May 20) I booked earlier for that day and I found a reservation for a table for 3 and got a confirmation message.
The maghrib prayer (sunset) was at 8:42. I arrived at the restuarant at 8:50 and it was so crowded and messy. The lady at the entrance asked what was the name under the reservation, I told her my name and she proceeded to look through a piece of paper with hand written names. I told her I booked online. She said "Oh sorry online reservation is a problem" (please remember that the guy at the restaurant was the one who told me to book online)
So I said that is not my problem I have a reservation for three people and a confirmation message. Then when they couldn't find an answer for me the guy next to her said "Well you came after 8:45 so we gave your table to someone else who just walked in", I told them there is no where in the confirmation message or anywhere stated that 8:45 rule. Again, no decent reply and they just shifted their concentration else where.
Meanwhile, my mum had low blood sugar and was sick and had to sit down so she stepped outside. It was a few minutes we're waiting and they basically told us to go look for somewhere else to eat. I am pregnant and hungry and had some other reservation that I cancelled for this one and had no other place to eat.
I asked them where is the manager and went and told him we had a reservation, first thing he says "look when you came, what time is it now?" It was 8:59 and regardless what time it is I am not his employee on duty, I can come whenever the hell I want and I was only 8 minutes past sunset time!! As I started arguing, my sister comes to me and tells me that the lady found us a table so I go back to her (but I check on my mum first cause she stepped outside to puke from how tired she felt) and asked her about the table she's like it's not there anymore I told your sister but you weren't here (this was roughly two minutes after my sister tells me about the table) I told her you knew I was going to the manager inside, she said "I thought you sorted things out with him", really cause we base scenarios on what our thoughts now!!
She starts talking while I'm talking and shouting at me saying that I just wanna cause problems. I mean who hires people like that with zero experience in customer service and haven't got even the basic moral to speak to people appropriately.
THE MOST OUTRAGEOUS PART ABOUT THIS WHOLE THINGS, is I know mistakes can happen in reservations but there was no apology for the inconvience caused and they tried to make it OUR FAULT and had no decency to admit their reservation system is clearly flawed. It took us around 40 minutes to find another place to eat. One thing I'm happy about is that I didn't pay a cent in a place like this.
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