I had grass installed several months ago. As the summer heat has started the wrinkles in the grass really make our yard standout in a very bad way. We definitely have the worst install in the area. I contacted the owner on 4/18, sent a follow up email today - no response. Happy to update this review if they fix their work.
Update as of 5/18
After I posted this review to yelp on 4/25, I was contacted by phone by R.J. on 4/29. He advised that he would contact me on Monday once he had the schedule. On Wednesday, I sent the first follow up and you can check out the text screen shots from there. As you can see I have been more than patient and sympathetic to the issue, but this is part of a consistent pattern or behavior of limited, inconsistent or no responses.