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| - I apologize in advance for the profane language i intend to use in this review. If I could give zero stars, I would!
This review is for the Spirit Customer service only, most especially directed at manager Josh "Anderson"( who i know gave me a false name).
While waiting for a cab to take my friends and I to the airport for our return flight, one of my friends suddenly had a severe allergic reaction. Hives, swollen tongue, swelling all over, and possibly breathing issues. 911 was called, the fire dept and an ambulance came and she was taken to the ED.
As she was getting treated in the hospital, I decided to call customer service to see what I could do to change our flight as we were definitely not going to make it. I spoke to someone (I forgot his name, but almost as rude) and explained my situation and all he kept saying over and over again like a mantra, was how they can't do anything except give me a refund, which after all their extra fees were deducted, would come out to $12.79
It was either that or forfeit everything. I explained that this was a medical emergency. I obviously could not leave a friend while she was in the emergency department in a different state, but this obviously had no effect on him whatsoever.
I asked to speak to a manager and was transferred to the idiotically rude asshole Josh Anderson. I relayed my situation again and still got the same answer. I asked what I could do, what he could help me do and he had the audacity to tell me to catch my flight by myself if I really needed to leave. I asked him to find me the next available flight out, and he gave me some absurd time the next day and the day after with an absurd amount. I had had it. I asked to speak to a different person, he said no, he is as far as I get to speak to. He then goes on to tell me that if I don't make my flight and don't cancel it now with him I will lose my refund of 12.79 for my flight. Well I wish I could have told him to shove his measly $12.79 refund up his ass with a spiked bat, but I didn't. What am I going to do with $13 when he's charging me a one way fare price of almost $300.
I asked him to transfer me to the spirit ticket counter (I didn't know at the time that they don't take calls but I'm sure he knew as well) and guess where this motherfucking asshole gave me the number to....custodial services. Well, message received loud and clear Josh Anderson! Thanks for making me feel like shit while waiting for a friend in the hospital and pissing me off. I hope you get everything you deserve and more!
Even the custodian apologized on your behalf, was more helpful than you were and told me there was no number and that I was being fucked with and to just come to the airport and they can help me out.
I ended up going to the airport while my friend was still in the hospital to sort everything out and the lady at the ticket counter thankfully helped me out.
I had no problem with the flight, in fact, my return red eye was one of the smoothest flights I had ever been on.
However, this was the first and definitely the last flight I would ever take on spirit. I will happily shell out more money for AA or united any day. I had heard terrible things about spirit airline before, but never expected this kind of insolent treatment. Never again!!
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