I've been there twice now, both times were very disappointing.
The last time I went I said I wanted all one length and long bangs. I left with lots of choppy layers and bang so short and arched.... I can't believe how disappointing the place is. I wasn't even able to pin my bangs back because they were so short.
I would say third time is the charm but I won't being going back to find out. Would have better luck at the aveda school.