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| - Okay. I grew up in Autozone. My dad before college was a mechanic, so any repairs he generally does hisself. Unfortunately he lives 300+ miles away. For the last 3 months I 've had to repeatedly replace my driver's side headlight bulb. Each time I have gone to Autozone, this one twice and another one once. This one actually is a little bit farther than the one by my house in Tempe. Every single time, my bulb has been $8-$10. Each time also the salesman will give me a list of prices and ask me which I would like. This time no options and it was over $13. Ricardo was helping me, he started out pleasant and then kind of had an attitude. When we went outside he said I can't replace your bulb because we have new policies and I can't remove anything from your car. "Let me speak to my manager" The manager who had for the last 15 minutes, was in the parking lot just talking to some guy, and wasn't even wearing a Autozone shirt or had a name tag. Additionally when he (manager) approached me, he did not even introduce hisself. He basically said the same thing, yes we can't help you. Even after I pointed out that I've had this same bulb replaced by Autozone including this store previously with no problems. He just walked away at this point. No apology at the least. Frusturated i just returned the bulb because I knew I could get it cheaper at the Autozone by my house. On my way out to my car, I expressed my discontentment to a customer in the parking lot. He offered to replace the bulb for me. I went back inside and bought another bulb. Lo' and behold this one was only $9.99. A $2 difference but at least I had the option, when I pointed it out to the new salesman ( I forget his name) he just apologized (finally!) and said maybe they were busy but he just came back from his break.Thanks to a good samaritan, I had my bulb replaced. Very poor customer satisfaction on both the part of the salesman and especially on the manager's part. I will not be going back to this specific store. Like I said I grew up in Autozone, but I am going to become a Napa customer. I definitely do not recommend this location to anyone. Especially since it was such a simple thing, and now you've just lost a loyal customer.
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