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  • Let me first say that I've been coming to Billy Bob's ever since they opened...many many many years ago! My last visit on 9/23/15 apprx. 5:15 pm was HORRIFIC! We made resv. for a booth for 2 people. When we arrived.....they did not have our reservation! Told me that they can seat us at a table because the booth's were already reserved for reservations. I said... "We have a reservation at 5:15 pm for a Booth!" She continued to say she didn't see our resv. & if we wanted a booth we'd have to wait an hour! I said forget it...we'll just sit at a table because I'm not waiting an hour! Already I was irritated by their incompetence. My mother and I had a server named Margaret. She seemed to not really want to be very attentive. We already knew what we wanted....because we get the same thing everytime we eat here. King cut prime rib bone-in for $31 each. We both had the exact order.....Medium rare....baked potato.....blue cheese on salad and 2 diet soda's. Pretty simple....so we thought. Our server Margaret brings out our salads. These were the most pathetic looking salads ever! Lettuce was warm and wilted...black olives were spoiled and there was hardly any dressing on it & it was on a little side plate. So far things aren't going well. We waited to see Margaret again to ask for a FRESH SALAD....but she disappeared! After about 20 minutes she showed up with our dinner! And let me tell you....this Prime Rib was absolutely HORRIBLE LOOKING & EVEN MORE HORRIBLE TASTING! It was gray in color....NOT MEDIUM RARE AT ALL.....it was so TOUGH you couldn't even chew it!!!!! I am not exaggerating either! I was so disappointed...I seriously couldn't believe my eyes! This so called prime rib looked like it was microwaved!!! I was stunned!!!! We've eaten this prime rib at least 300 times! I don't know who was cooking but this prime rib was OLD & DEFINIETLY NOT FRESH! I can't believe they actually tried to serve something like that for $31! I wouldn't want to pay $5.95 for it let alone $31!!! So....here we go again....Where's Margaret????? Can't find her.....so we will eat our potato until we do. Finally after about 10-12 minutes we asked the busboy to find our server. Here she finally comes! We explained to her that this prime rib is NOT MEDIUM RARE....IT'S WELL DONE & MICROWAVED! And you can't even chew it! She said...."Yes it doesn't look right does it?" We so no....please get us a manager. Well after another 10 minutes here comes this woman who was the restaurant manager.....we explained to her and she looked at the prime rib and agreed that it DOES NOT LOOK RIGHT.....in "her words"! She said let me go see what I can find out. Now we're done with our potato....looking at this inedible meat on our plate......waiting....and waiting. Here comes Margaret again...she said "Has she fixed your order?" We said no.....as it sits on our plate still. She said......the manager should be back soon. Finally here the manager comes....she says..."I was able to take $10 off your check!" I ABOUT FLIPPED OUT!!!!! After all that....she didn't even offer to get us another slice of prime rib?!!!!!!! Are you kidding me? WOW!!!!!! I was so insulted by her response...or lack there of....I could hardly see straight!!!! She immediately walked away from the table after laying the check folder down with our bill inside on the table. I can't believe how unprofessional this entire experience was and how horrible the food was. I don't know what happened to this place.....but CLEARLY something has changed here! And the fact that a manager wasn't capable of correcting the disgusting meal with something edible....stuns me even more. I think it's time to contact the Food & Beverage Manager. This was nothing short of robbery! The gamble shouldn't be on your meal! That's what the slot machines are for! When I'm paying hard earned money for a meal....I expect to get what I paid for! Horrible Horrible Horrible Management, Service from Margaret & INEDIBLE FOOD!!!!
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