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  • Literally only come here if you absolutely have to. It is not a corporate location, it's a licensed store, and the different training is evident in how they take your order and how they make their drinks. They took over ten minutes to make my cold brew iced coffee with light ice, and they didn't even give me light ice. They actually gave me so much ice my straw barely went in. They messed up 3 drinks before mine, and they only make one drink at a time. (At Starbucks, they are trained to always be making 2 drinks at a time, also known as "sequencing".) They only had two part coverage, and some lady (not in a green apron) came and started "helping" but it was more like butchering everything. Every drink she made was wrong starting with the 3 before mine, including mine, and about 3 drinks after mine. The place wasn't very dirty, surprisingly. It was fairly busy. If they had another barista on the floor, it probably would have went a lot smoother. Also, despite the fact that this is Ohio, the only You Are Here collection mugs they have is Pittsburg, Detroit, and Indianapolis. And they marked up the prices, so you're better off going to a corporate location.
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