I am long time customer ever since my high school days I would go to the original one on 101 and 59th Ave and I this one. Now I hate going to this one, there have several of times I come in to get the same thing I get all the time, it sounds very picky but I ask every time if they could put cream cheese on my bagel sounds pretty easy hence I'm at a bagel shop. When I get my bagel they never put it on and then I ask if they could please put it on and EVERYTIME the customer service is terrible they look at me like they don't speak English and raise a cup to my cream cheese in it. Like NO I paid you 12 dollars for a bagel sandwich make it the right way and stop being lazy. It's really just not even place I go to anymore. The staff at the original is always top notch.