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  • Worst experience I have ever had at an Applebee's. I ordered a car side to go order at a non busy time. I arrive at my a scheduled pick up time. I sit down in the chairs for the to go orders... 25 minutes passed and not a single staff even acknowledged I was there! Several saw me and passed by yet none stopped to ask about my order. I wait another 5 minutes before i get up and ask only to be told "it's almost ready"... She didn't even go back to ask about the order. This is 45 minutes after I placed my order, which was only one entree. I saw many of the staff packing their own meals to go but mine was still "being made" several others were on their cell phones. There were 2 other customers in the whole restaurant at the time and outside the one interaction in which I asked, no one bothered to say anything, great customer service.  No one offered a water or anything even though they clearly saw me pacing back and forth. Even the manager walked by without acknowledging. I finally received my food 1:15 hours after I ordered because it was waiting at the bar for 30 minutes yet no one bothered to tell me this not even the lady I asked several minutes earlier. To no surprise the order was wrong and cold, but I didn't care enough at this point to correct it and just threw the food away. Great job applebees! I will not be returning.
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