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  • I cannot speak of their animal services, only my limited customer service experience with them. My lovable, well behaved dog was refused service by the company. During my consultation for a dog walker, I requested that my dog remain on his leash at all times outside of our home. I explained that our neighbor had put a complaint in to animal control for being off leash near our front yard. It was not a formal complaint or a fine. The representative that came to our door simply said not to worry about anything, but that because they had to follow up on every complaint, just to make sure to keep him on a leash at all times. I was told that due to liability reasons, they cannot give services to any dog that has had any association with animal control. I read through all of the company's fine print and it did not mention the words animal control at all. It did, however, say that they do not provide service to animals that they deem aggressive. I sincerely hope that the refusal of service has nothing to do with his breed. Unfortunately, my sweet pittie mix Rocky, has dealt with breed discrimination far too often. The company's owner left a message with the news and said that they would leave our key under our mat, however the paperwork did say the company would never leave or hide keys on our property. This is just a heads up to anyone who went through a situation like ours, so you hopefully will not go through the disappointment that our family did.
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