Every time I have ordered from this store, I have never had a problem with the food. The pizza is always hot when I get there, is still hot when I get home 10 minutes later, and tastes delicious. I use online ordering because I can make the pizza exactly how I want, I get a confirmation email, and it's super convenient to access on my smartphone when I'm on the go.
The only issue I have is that the cashiers often act like it's an inconvenience to them that I come pick the pizza up. I feel like they're in no hurry to assist me when I walk in. I don't trust any delivery service to get any hot food to me, and I would like to be treated a little better when I make the effort to come get my food. However, that only cost them one star because the pizza is still wonderful.