Although a great facility, they were very very rude to my wife regarding a customer service issue recently. It's too bad one rude person can ruin your experience and feelings. Rather than try to solve our problem which was due to them forgetting to return an id they refused and were condescending. So understand if you do have a problem they will not help or work with you. Cool gym though, so if you can overlook the unhelpful staff you'll enjoy yourself.