Wow: Id give less but I have to give credit to them as I stayed there for a year and it was cool... until currently. So it's a Thursday when I saw another resident from my floor complain about bed bugs. Being that it's going an a year and some months I've been staying there getting back on my feet with my live in girlfriend and my 2 daughters and the most we had seen is a couple of crickets I said hey, we should be ok... ordered my first spray of my room, no trace of bedbugs. Next day woke up with about 14 bite marks and welts and I wasn't as mad about myself: more so my 2 daughters one 6 years old and one 9 months! Still I kept my professionalism and I go down to the office to tell them and I'm told by the rep: ( in short ) that 1. We can't do anything until the next week 2. No we cannot provide housing while treating and if you get a hotel room it's at your discretion! 3. I'll call you back if anything can be done sooner; which never happened. So long story short I'm in a hotel I PAID FOR, was just advised by management that I could've had them provide housing: mind you it's now next Wednesday and I've missed 3 days at work making sure my family is not getting feasted on as we have only one vehicle and they have not responded with ANYTHING BUT WE WILL SPRAY A DAY EARLIER THAN PLANNED! Worst living experiance ever as the customer service here is a negative 10 and I wouldn't recommend a homeless person to stay there, trust me.