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| - Been coming to this establishment on and off since before the ownership change. My most recent visit was the first since the new staff took over.
The food was great, solid diner breakfast fare, no complaints there. Excellent value for money. Large portions and food came quickly after being ordered.
The service however, as others have noted, really seemed to be struggling to keep up. We waited a good 15 minutes to be seated, not because there weren't tables available, but because they were slow to clear the vacated tables. We witnessed the same thing happening to others who arrived after we were finally seated.
Once seated, we waited around again for menus (finally walked up to the cash and helped ourselves). Food came out at different times, cutlery didn't arrive before or even with the food (had to request it), my daughter's drink never came until we reminded them. The table next to us had requested some sauce and had to remind the server over and over to bring it. It seemed like the staff had no concept of multi-tasking or chaining tasks together in a logical order (i.e., after you take the cleared dishes away to the kitchen, bring new cutlery back with you).
No complaints about the friendliness of the servers though, they all seemed lovely. I just think with either another server or a little bit more training/process for the staff the overall experience for the customer would be better.
I think I'll go back next time during the week when they are a little less busy to see if that makes a difference.
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