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  • Most of the doctors are very good (with the exception of a Dr. Noll, (sp?). He has to be the rudest, most unprofessional I have ever had the displeasure of dealing with. The rest I have no complaints with. But this review is not about the doctors. This is about how positively horrendous Shepherd Eye Center's customer service is, specifically returning phone calls: they don't!!! It's also about providing medical records to other doctors: they don't!!! On numerous occasions I have complained about making numerous calls and leaving voice messages.....none of which get returned. My latest issue is about having medical records provided to another eye doctor (who made 3 requests and still has never received anything). Without a doubt Shepherd has the worst patient customer service of any eye doctor facility in Las Vegas. I do recommend their doctors but nothing else. Be forewarned: if you call or need anything, don't expect any satisfaction.
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