Similar to Barbara D, below, we ordered our mattress via phone without even trying the mattress out. We were operating based on word of mouth from friends and boy were they right!! the mattress arrived right when they said it would, Joe was very helpful throughout the entire process, and the mattress is of the utmost quality! we also ordered the majestic pillowtop...pillowtop on both ends which you can't find anywhere else. the prices are amazing for the quality of the mattress. would recommend again!