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  • Dear Stan Stepp, Owner/Operator: It breaks my heart to say this but THIS Chick -Fil- A needs some major help. I am writing this as a means for improvement, I love this corporation and have never had a bad experience (trust me I tried to think of one). I walked into your store at 11:35. Not even lunch rush yet, and immediately walking through the doors saw the frustration the shift leader was having. Not only with her being rude with her fellow employees but being short with the customers. Acting as if everyone was inconveniencing her. I would give the benefit of the doubt, however this is the second day in a row I went here (my car is being worked on next door) and she exhibited the same behavior. Unacceptable. My cashier was nice, friendly and was happy she was serving me. But when she had a question for the shift leader, you received a short answer and snark remark. My brows about fell out. The wait was far too long for that time of day. And very disorganized with food coming out, lots of errors I witnessed. My food came out late but was good, just as it should be. Just wanted to let you be aware Stan so you can make a minor adjustment in certain areas. People go here for the service and food. For me, more the service and friendliness. I also wrote in on a comment card. Your caring customer, Chris
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