I visited bar when it was Bikini Bar a few years back and it was packed because there was an event being held their at the start of a race. I visited this bar twice after it aired on Bar Rescue.
My first visit was okay. There was only 2 people in the bar with my friend and I and they eventually left so it was just us left. The bartender Lisa was very nice and made sure we were okay. She was in and out of the office and said to just get her if we needed something. This was around 4 o'clock on a Friday. My friend and I had fun playing with the mug shot board and had a few beers. We are both teachers and are always looking for a new happy hour spot to unwind after school on Fridays. There is usually around15 of us who go out so we decided to do a HH in the near future.
Our second visit is where things started to fall apart. I called ahead of time letting them know that there was going to be around 40 people on Friday around 4:00 and asked if we could bring a cake because we were celebrating a friend's promotion. They said it was fine. So around 3:30 people start to trickle in after a long day teaching and ready to have a few drinks and mingle with other teachers. There were about 5 other people in the bar that were not with us. Now this is where the issue comes in. Lisa was bartending and was not very attentive to our group. We had to wait at the bar for at least 4-5 minutes to be acknowledged. The entire time her back was turned away from our area (which was the entire area by the stage). Not only that she was on her cell phone the entire time! So I gave her the benefit of a doubt, maybe she was texting her employees and seeing if they could come in since the bar was packed. But nope, no one showed up and she still had her back towards our group and was either texting on the cell phone, checking facebook, or googling things...who knows. But this is what doesn't make sense to me. Before teaching I was in the service business for 12 years. I know what it takes to run a good establishment. She had the opportunity to wow the 40 new customers that stepped into that bar and have potential regulars. This was the time to roll out the red carpet and shine. But there was nothing but slow service and no attempt to make sure the customers were taken care of. Had she been less worried on her phone and bartending or called in another employ and manage the bar we could have been the regulars coming to happy hour every Friday. But needless to say none of the 40 people have been back there. It's sad to see a place that can have so much potential just completely fail even after Bar Rescue. If Lisa had listened to the advice Taffer gave, I'm sure they would be in a better place. Hopefully we will give this place another chance because it is a fun environment.