I called this company 10 days ago and spoke to Phil, who supposedly is the President of the company. He came by my house the next day to give me a quote which I accepted and then he said he'd call me to set up a date to do the job. After a couple of days, I didn't hear from him so I called again. He said he had a job on the other side of town and he'd call me in the next few days. Again, no call. I texted...no response. I called yet again on Wednesday (8 days after our initial contact) at around 11 am and he said he was driving at the moment but he'll be at the office in about 20 minutes at which time he'd pull my quote and call me back. I waited over 5 hours until 4:45 pm and still no call, so I called him yet again. It went to voicemail. I left a message for him to call or text me back. More than 24 hours later and still nothing. The next day, I finally got a text from an unknown number asking if Monday would work. No it won't! Too little, too late! I probably only got that text because I posted a negative review on Facebook. Seeing as folks probably use Yelp more for this kind of thing, I wanted to make sure I posted it here as well.
To say I'm disappointed is a major understatement. This is just piss poor customer service and no way to treat a potential paying customer. The lack of follow up is unbelievable! The customer should not have chase you down to give you money for a job! I had a small job that that they overquoted me for but I accepted it because I wanted it done by a pro and in a reasonable amount of time. A job well done would've led to much more (my whole house needs a paint job) but the fact that they couldn't be bothered to get back to me let alone schedule something tells me I was right not to ask for a quote on a bigger job. Why couldn't they just be honest about it instead of jerking me around and then ignoring me? Absolutely ridiculous and completely unacceptable.