Brutal. Previous reviews are accurate - these guys won't negotiate. Don't go here - they made the Volvo XC90 sound like gold with the value to boot. I get it, it's a nice car, my husband was impressed, but they gave us 2K off on a 75K car. Sales guy also made a comment about women 'talking too much', which was a treat to hear. I wish I could give less than 1 star.