This hotel exceeded my expectations in many ways, most of which had to do with the great service. After one night of staying in a very petite room, we were upgraded to a VERY large and luxurious suite for the rest of our 6 night stay. the double sinks and soaking tub in the bathroom were a blessing. The bathrobes were a slice of heaven.
After a few days, we found out that the W offers free rides in a brand new Acura to anywhere within about a 4 mile radius. This saved a lot of moolah and was very convenient.
The fitness center was a real treat. I seldom take advantage of hotel fitness rooms, because they are usually dingy, unimpressive, and make exercise more of a chore. The fitness center at the W was spa-like with all of the essentials. I went everyday and got a jump start on my summer workout routine.
the wunderbar on the second floor was nice and relaxing. The drinks were not as miraculous as their cutesy cocktail menus let on, but still a pleasant experience.
My complaints are the following:
When you walk in the hotel, it is extremely dark and almost hurts your eyes when you come in from the sunshine.
The stocked minibars in the rooms are excessive. I would rather fill the mini fridge with my own drinks and food rather than look at 50 bottles of beer and liquor everywhere. Same sentiment goes for all the knick knacks and snacks that are marked up 600%.
The lower club/lounge is way too small to accommodate all of the people that were there. I don't want to brush up against odorous sweaty men every turn I take.
The shower situation was interesting and definitely not kosher if you are travelling with anyone other than your significant other. I like to shower in private and not be surrounded by glass walls.
The W boasts these great rain shower heads, but unfortunately there is not much force behind it. the shower pressure in the first room was quite despicable and made showering unbearable.
The fee to print or fax was astronomical and was a slap in the face considering you pay so much to stay already.