The instructors are ok, but I've had better. I purchased the intro week and for the price and location, I might have become a member if not for two issues:
1. It is SOOO crowded. The instructors often walk around and are often more than 50 ft away where I cannot hear or say what they are doing. And you can forget about any sort of personal attention.
2. The customer service is horrible. I bought my week pass only to see in my email that it "expired" two days after I first used it. I emailed to have this corrected and was told that the pass expires 7 days after purchase despite the fact that the website specifically states 7 days FROM FIRST USE. After sending them a copy of their own webpage, I was granted an extra two days for a total of 5. Why only 5? Because apparently I must have blacked out and gone to my first yoga class 2 days earlier than I thought. It's in their records so it must be true...couldn't possibly have been a mistake right?
Lastly, this wasn't a huge issue, but their tea is god awful. I'd rather drink my own bathwater.