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  • I have iPhones I am no longer using so I called Apple and they told me I could bring them in to any store in order to get store credit. Gathered on my phones and went in to the Apple store, thinking I would walk out with a new watch. Turns out, that's not the process it all. Very frustrating since I took the time to make a special trip to Summerlin so that I could pick my watch up! I can't stand getting the wrong information by someone and a customer support role. If they don't know the answer, they should look it up and verify before sending me across town for no reason! "Ralph" helped us while we were in the store. He explained the entire process and how it really works. He was so informative and so helpful! He was patient and showed us all the models and differences in features and pricing. He turned a bad situation into a good one. We have since ordered the return boxes online, according to their process. After working with Ralph, we decided that we're going to buy two watches and some AirPods. Hoping this review gets to Ralph's manager. He turned a really horrible experience in to a great one. Apple's Call Center gets a one star and Ralph gets a five star. I'll be back to this store soon enough to pick those items up. Thanks Ralph!
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