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| - On Friday 8/29, I submitted a request to disconnect and cap off the water line to my old fridge. Since I'm an Internet geek, I tried their online appointment calendar. Would it work? Although it was 9am, I requested a 10am appointment to be safer. No word at 10am. But at around 10:15am, I got a call to confirm the request! Wow, while it was slightly late, it was still within reason! Infinitely superior to the zero reply of another company that I won't mention! Plus both a text message and email notification! Impressive! Mike arrived about 15 minutes later (10:30am), then he left briefly to pick up parts at Lowe's, but once he got back, he was done by 11:30am. My jaw dropped, "Really?" Doubly impressive! On top of that, the charge was only 1/2 or 1/4 of what I would've expected from that other company! Wow, triply impressive! In the end, I told Mike I'd call Pure Plumbing from now on! Thanks Pure Plumbing!
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